Return & Refund Policy
Return & Exchange
We have a 7-day return / exchange policy, which means you have 7 days after receiving your item to request a return / exchange. Essentials (Face Masks), and products bought on discount which is more than 40% are non-returnable, and cannot be exchanged.
Customised orders are not eligible for returns and exchanges since they are specially made as per your size and requirements and can't be sold again.
Order can be exchanged / refunded only once.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The item to be returned should be packed properly and handed over to the courier person.
All items returned go through a quality check by our quality team. The acceptance of the returned item will be informed to you via an email within 2 business days from receiving the return consignment.
You can initiate return/exchange from visiting Gillori website's footer menu "Return & Exchange" tab or simply click here - Return & Exchange
If your return is accepted, we'll arrange reverse pick up from your location. In some PIN Codes, reverse pick ups are not available - we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/exchange related query at support@gillori.com
Return Charges/ Exchange Charges
Exchanges are completely FREE. You can also exchange with any other product from Gillori website. We offer exchanges one time only.
If you wish to completely return any product from your order and want a refund, a nominal charge of Rs. 250/- per product will be applicable against return shipment charges. The same will be deducted before processing the refund.
Refunds take 1-7 days from the date of return shipment delivery into your bank account or original payment method depending on payment method used.
Damages and issues
Orders for which packaging is damaged, or seal broken should not be accepted. Any such consignment, if accepted, cannot be returned.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like hygiene products (such as Face Masks, Bandanas), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items where discount is more than 40%.
Customised orders are not eligible for returns and exchanges since they are specially made as per your size and requirements and can't be sold again.
Exchanges
We offer exchange for sizes as well as you can exchange with any other product of choice.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or in bank account. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation Policy
Orders can be cancelled any time before shipping. In case of prepaid order cancellation, payment gateway fee of 2% will be deducted from refund amount.