FAQ

A. Yes. We offer FREE shipping across India for prepaid orders. For COD orders we charge Rs.50 which is non-refundable.

A. Yes, COD is available. You’ll receive an order confirmation request in case of a COD order. We ship COD orders only after customer confirmation. 

A. You can securely pay via multiple payment options such as UPI, PayTM, Net-banking, Debit/Credit Cards etc.

A. Yes, all our products are made in-house by local Jaipuri artisans. This is the reason we are able to offer high-quality products at reasonable prices. To know more about us, click here

A. Please use discount code WELCOME5 at the time of checkout for a first-time user discount. Please note - during sale events this discount code is not available.

A. Prepaid discount gets auto applied at the time of checkout, you don't need to enter any discount code for prepaid discount. In case you still face issue then please use discount code PREPAID5 at the time of checkout for all prepaid orders. 

A. We welcome our regular customers with Gillori Coins Rewards programme. Our regular customers get rewarded with Gillori coins with every rupee spend. Gillori Coins can be redeemed for your next purchase. To know more click here

A. You’ll receive an order confirmation email or text along with your order details. You’ll also receive all shipping and tracking-related notifications as your order gets shipped.

A. It depends on your location. Usually, we ship all orders within 2-5 days. And it takes 7-10 days to deliver from the order date.

A. Yes, we are happy to help. In case you need an urgent delivery, then please contact us OR click here

A. You can change your delivery address before order shipment. Please contact us OR click here

A. You can cancel your order if the product is not shipped. For prepaid order cancellation, payment gateway charges of 2.5% will be deducted from the refund amount. Please contact us OR Click here

A. Yes, you can exchange within 7 days of delivery. Please click Here to initiate the exchange. Exchanges are completely FREE. You can even select any other product from our collection during return journey.

A. Yes, you can return any of your delivered products within 7 days. Returns are completely free if you choose Store Credit as refund option, Please click Here to initiate the return. We charge Rs.250 per product on account of reverse shipping and restocking cost for refunds in bank and source account. These charges will be waived if the customer self-ships the return shipment to us.

A. Yes. You can exchange your delivered products with any other product/design within 7 days Click here

A. Yes, products will be picked up from your doorsteps. We can provide a reverse pickup facility only once. If reverse pickup fails, then the customer needs to self-ship the products to us. A reverse pickup facility is not available for some of the PIN Codes – in this case, we’ll notify, and the customer needs to self-ship the product.

A. All refunds get processed within 2 days of return shipment delivery. It takes around 4-7 days to reflect in your account or the original payment method. We’ll also notify you as your return products are delivered back to us.

A. Yes, we offer size and length-related customizations for almost all our products.

A. Customisation option is available on each product page. Please select the customization tab – Select your size – mention your body sizes, and place the order. Please use the “Notes” section for any further instructions. Our design and creative team will contact you in case we need any further information.

A. Please check the below points for customized orders –
1. We accept all customized orders on a prepaid basis only. COD is not available.
2. Customized orders are not eligible for return/exchange since they are made exclusively for you and can’t be sold again.
3. Customized orders will need 3-4 days extra for shipping. In case you need it urgently, please contact us, and we’ll do our best to prioritize the order.