Pre Order –

Q - Do you offer free shipping?

A. Yes. We offer FREE shipping across India.

Q - Is COD available?

A. Yes, COD is available. You’ll receive an order confirmation request in case of a COD order. We ship COD orders only after customer confirmation.

Q - What payment methods do you accept

A. You can securely pay via multiple payment options such as UPI, PayTM, Net-banking, Debit/Credit Cards etc.

Q - Are you Manufacturers?

A. Yes, all our products are made in-house by local Jaipuri artisans. This is the reason we are able to offer high-quality products at reasonable prices. To know more about us, click here

Offers –

Q - What is the discount code for First Time Users?

A. Please use discount code WELCOME10 at the time of checkout for a first-time user discount.

Q - Is there any discount on Prepaid Orders?

A. Please use discount code PREPAID10 at the time of checkout for all prepaid orders.

Q - Do you offer any discount for regular customers?

A. We run many offers for our regular customers. We’ll keep updating you via your registered email id and mobile number if you’ve opted-in for the same. For immediate assistance, please contact us OR click here

Shipping –

Q - I have placed an order; what happens next?

A. You’ll receive an order confirmation email or text along with your order details. You’ll also receive all shipping and tracking-related notifications as your order gets shipped.

Q - How many days does it take to deliver the order?

A. It depends on your location. Usually, we ship all orders within 2-5 days. And it takes 7-10 days to deliver from the order date.

Q - I need my order urgently, can you do that?

A. Yes, we are happy to help. In case you need an urgent delivery, then please contact us OR click here

Q - I want to change my delivery address. How can I do that?

A. You can change your delivery address before order shipment. Please contact us OR click here

Q - I want to cancel my order. How to proceed?

A. You can cancel your order if the product is not shipped. Please contact us OR Click here

Return, Refund & Exchange –

Q - The size doesn’t fit. Can I exchange it for another size?

A. Yes, you can exchange with another size within 7 days of delivery. Please click Here to initiate the exchange. Exchanges are completely FREE.

Q - Do you accept returns?

A. Yes, you can return any of your delivered products within 7 days. Please click Here to initiate the return. Reverse shipping charges of Rs 250 per product will be deducted from the refund amount. These charges will be waived if the customer self-ships the return shipment to us.

Q - Can I exchange with any other product/design as well?

A. Yes. You can exchange your delivered products with any other product/design within 7 days. Please contact us OR Click here

Q - Do you provide reverse pickup for returns/exchanges?

A. Yes, products will be picked up from your doorsteps. We can provide a reverse pickup facility only once. If reverse pickup fails, then the customer needs to self-ship the products to us. A reverse pickup facility is not available for some of the PIN Codes – in this case, we’ll notify, and the customer needs to self-ship the product.

Q - How much time does it take to credit the refund amount?

A. All refunds get processed within 2 days of return shipment delivery. It takes around 4-7 days to reflect in your account or the original payment method. We’ll also notify you as your return products are delivered back to us.

Customization -

Q - Do you offer customization?

A. Yes, we offer size and length-related customizations for almost all our products.

Q - How I can place a customized order?

A. Customisation option is available on each product page. Please select the customization tab – Select your size – mention your body sizes, and place the order. Please use the “Notes” section for any further instructions. Our design and creative team will contact you in case we need any further information.

Q - Tell me more about customized orders.

A. Please check the below points for customized orders –
1. We accept all customized orders on a prepaid basis only. COD is not available.
2. Customized orders are not eligible for return/exchange since they are made exclusively for you and can’t be sold again.
3. Customized orders will need 3-4 days extra for shipping. In case you need it urgently, please contact us, and we’ll do our best to prioritize the order.